since 2018
Providing IT for business
Support, implementation and infrastructure development under one roof.
AybBen Lab · IT Infrastructure · Business Systems · Integration
We deliver stable IT infrastructure
We take care of employee support, infrastructure and business systems. Helping you work reliably and grow without overloading your internal team.
Up to 1 business hour
response to standard requests
Up to 30 minutes
response to critical requests
On-site visits included
when necessary
What we do
Our services
We cover the full range of IT tasks — from daily support to strategic integrations. Six areas converge into one external IT department.
Employee support
Remote and on-site assistance for any IT issues your team faces
IT infrastructure
Servers, networks, backup and monitoring
Business systems
Support and implementation of CRM, 1C, telephony, email and websites
Integrations & automation
We connect systems and remove manual routine from your processes
Hardware & software
Selection, procurement and licensing tailored to your company needs
Vendor management
We handle communication with providers and external teams
How our support works
A transparent process — from the first request to the result report.
01 — REQUEST
You reach out
Via ticket system, email or phone — whatever suits you. Every request is logged and assigned to a dedicated engineer.
02 — RESPONSE
We respond
Within 30 minutes for critical issues, up to 1 business hour for standard ones. The right specialist is assigned to your task.
03 — RESOLUTION
We solve the problem
We handle several areas in parallel, involve the right experts, and see the issue through to closure.
04 — REPORT
We report back
We document the result and give recommendations so a similar situation won’t repeat.
IT should help
business grow
We don’t just fix individual issues. We understand company processes, connect systems, and build an IT environment you can rely on.
More about us →Expertise in numbers
Experience that turns into clear results
We don’t just close tickets — we build a stable IT environment for daily work and future growth.
We assemble a team for the task and keep the entire IT landscape under control: from day-to-day support to infrastructure and business system development.
12+
Specialists on the team
We bring in the right expertise without hiring full-time employees.
5
Core service areas
From helpdesk and servers to automation and business system integration.
24/7
Critical system monitoring
Monitoring helps detect issues before they stop your business.
Helpdesk & SLA
Servers & networks
CRM, 1C & telephony
System integrations
Process automation
Backup & security
Trusted by
Working alongside our clients' teams
We build long-term partnerships and become part of the client’s team — understanding their processes, goals and business priorities.
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AybBen Lab Journal
News, articles & tech insights
Practical content for managers and teams: no noise, just clear business-relevant takeaways.
Contacts
Let’s meet in person
We solve most tasks remotely, but we’re always happy to meet over a cup of coffee.
Yerevan, Abovyan St. 12No commitment · we reply within a day
Let’s discuss
your challenge
Tell us about your situation — we’ll perform an infrastructure audit and provide a clear improvement plan.
- Evaluate your current IT environment and risks
- Show where you can save and where to strengthen
- Build a roadmap for improvements
Frequently asked questions
Support for employees on any IT issues, maintenance of workstations, servers and networks, backup, CRM, 1C, telephony and website support, monitoring and regular preventive care. Full list in the “Services” section.
Most tasks are solved remotely. On-site visits are included in the service and happen when the issue cannot be resolved remotely.
The cost depends on the number of employees, the infrastructure volume and the set of systems. After a brief audit we’ll provide a clear offer with a fixed monthly fee.
Usually within 1 to 5 business days after signing the contract. For typical configurations we can start even faster — within one day.